FAQ

FAQs for Bespoke Charm Co.

 

1. What types of products do you offer?

   - We specialize in custom photo charms, brooches, bridal bouquet charms, holiday ornaments, and other personalized keepsakes that celebrate meaningful moments and memories.

 

2. Can I upload my own photo for the charm?

   - Yes! All of our custom products allow you to upload your own photos, ensuring each piece is uniquely personal to you.

 

3. What materials are used in your products?

   - Our charms and brooches are made with high-quality metals such as gold and silver, and each piece is sealed with a crystal-clear resin for protection and shine.

 

4. How do I personalize my charm or brooch?

   - During checkout, you will have the option to upload your chosen photos, select metal finishes, and customize any additional details for your item.

 

5. Can I order more than one charm at a time?

   - Absolutely! You can order individual charms or pairs, and many of our products, like the Riya Kaleere Charms, allow for multiple photo options.

 

6. Do you offer international shipping?

   - We currently offer shipping within Canada and the USA.

 

7. How long does it take to receive my order?

   - Once your order is placed, it will take 2-3 business days for production before shipping. Shipping times vary depending on your location.

 

8. What is your return policy?

   - Due to the custom nature of our products, we do not offer refunds or exchanges. However, if there is an issue with your order, we will review it on a case-by-case basis to ensure your satisfaction.

 

9. How do I care for my Bespoke Charm Co. products?

   - To keep your charms and brooches looking their best, we recommend gently wiping them with a soft cloth and avoiding direct contact with water, perfumes, or chemicals.

 

10. Do you offer gift packaging?

    - All of our charms are packaged with care, making them perfect for gifting.